Pro Dunk Hoops

SMS & RCS Messaging Policy

Last Updated: February 2026

1. Overview

Pro Dunk Hoops ("we," "us," "our") uses SMS and RCS messaging to communicate with customers about their orders, deliveries, installations, and customer support inquiries. This policy describes what messages we send, how you opt in, and how you can opt out at any time.

2. Types of Messages We Send

When you opt in to receive text messages from Pro Dunk Hoops, you may receive messages related to:

• Order confirmations and status updates
• Shipping and delivery notifications (including LTL freight tracking)
• Installation scheduling, reminders, and coordination
• Customer support responses to your inquiries
• Payment and billing notifications

We do not send marketing, promotional, or advertising messages via SMS or RCS. All messages are transactional and directly related to your order or support request.

3. How You Opt In

You consent to receive text messages from Pro Dunk Hoops through one or more of the following methods:

• Customer-initiated text: By sending a text message to our business number, you consent to receive replies and related follow-up messages.
• Providing your phone number during purchase: When you provide your mobile number as part of the order process on our website or over the phone, you may opt in to receive order-related text messages.
• Verbal consent during phone calls: When speaking with our sales or support team, you may verbally consent to receive text message updates about your order.

4. Message Frequency

Message frequency varies based on your order activity and support interactions. You will typically receive messages only when there is a relevant update to your order, delivery, or installation. We do not send recurring marketing messages or scheduled blasts.

5. Opting Out

When you send STOP, our system automatically honors your request and you will receive a one-time confirmation message. After opting out, you will not receive any further text messages from us unless you opt back in.

6. Data Privacy

We take your privacy seriously. Your phone number and messaging data are handled with the following commitments:

• Your phone number is not shared with or sold to third parties for marketing purposes.
• Phone numbers are used solely for order-related and customer support communications.
• Message content and phone numbers are stored securely and access is restricted to authorized personnel.
• We use industry-standard security measures to protect your information.

7. Carrier Disclaimer

Message and data rates may apply depending on your mobile carrier and plan. Pro Dunk Hoops is not responsible for any charges from your carrier related to receiving text messages.

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network and is outside our control.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and other major U.S. carriers. Service may not be available on all carriers.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this page periodically.